Hiring for technical support / application support engineer to provide L1 support to users. Quick interview process and worksite location is Red Line accessible at the JAB - John Adams Building in Quincy, MA
JAB (John Adams Building), Quincy, MA location
Technical App Support Position
Production Support Activities:
o Act as L1/first level support for incidents or requests made to the Clarity Support Team, to provide support on application configuration, administration, processes and data integration.
o Assess situations and provide recommended workarounds or solutions to resolve problems.
o Record analyses and resolutions in ServiceNow tickets.
o Perform Root Cause Analysis to identify trends
o Resolve File errors for non-conforming application feeds
o Provide process and product subject matter expertise on Clarity (CA PPM).
o Provide support for product issues.
o Adhere to all documented standards, guidelines and procedures.
o Respond to production incidents.
o 1-3 years of Technology Support experience
o Clarity experience
o Service Now experience (Nice to Have)