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Technical Support Engineer

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Technical Support Engineer

Position Overview:
The Technical Support Engineer is responsible for assisting in the enforcement of IT policy, deployment, and support of end-user technology, including mobile devices, AWS workspaces, laptops, tablets, and desktop devices; in order to ensure functionality for the organization on a day to day basis.  The Technical Support Engineer will take ownership and perform follow up on all assigned tasks and be a self-starter.

Core technologies include: SCCM, Windows 10, AWS Workspaces, Apple DEP, Active Directory, Group Policy, Exchange Online, MS Intune, Office 365 and common cloud-enabled software, desktop and laptop hardware, printers, iOS mobile devices, and desk phones.

•    Participate in ticketing system including logging, assigning, troubleshooting and escalating tickets for hardware, software and application issues.
•    Advise and devise deployment solutions for the enforcement of IT standards on end-user resources outlined above.
•    Coordinate IT teams to assist in problem resolution as needed.
•    Document procedures, standards, best practices, configurations, settings, installation sequences and back-out instructions; ensure documents are kept up to date.
•    Work with team members to understand patterns in support tickets and enact solutions to prevent their recurrence.

•    Bachelor’s degree in a related field or equivalent work experience preferred.
•    Strong technical background with 2+ years’ experience. 
•    Ability to communicate ideas, documentation, and resolutions with clarity and concision.
•    Strong written and oral communication skills. 
•    Demonstrated ability to effectively multi-task and manage his/her time both independently as well as within a team environment.  
•    Able to lift up to 60 pounds with or without a reasonable accommodation.