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White Glove Field Service Engineer

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Senior Field Service Engineer

Location Boston, MA

Duration: 6 months 

Our client is looking for a Senior Field Service Engineer who has provided VIP/White Glove support. Candidate must have extensive VIP & Executives level support experience and be able to respond to customer questions regarding operation and issues in a polite and precise manner. Provide day-to-day white glove process and technical support for Senior Executives for all IT issues experienced locally or through remote assistance tools.  Candidate must have a good executive presence with strong communication skills and be able to multi-task, manage time effectively, and follow through with assignments.

• Support VIP/Executive with all technical issues
• Manage, maintain & support inventory of Executive devices (Laptops, mobile devices, peripherals)
• Facilitate on-boarding and off-boarding of Senior Executives and Executive Assistant access and devices.
• Image and update end user computers
• Testing & validation of new updates, patches, and deployments
• Support meetings, events, and Board functions

Technical Knowledge required
Advanced Windows & Macintosh desktop support
Printer Support
Microsoft Windows 10
Microsoft Office Suite
Microsoft Exchange & Office365
Active Directory & Azure
Video Conferencing (Cisco Webex, Zoom, Microsoft Teams)
Project Management
Familiar with ITIL and ITSM processes
Apple iOS & Android device support

Technical tools
Windows & Mac OSX
Microsoft Office
MDM Solutions (Airwatch & Intune)