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General position summary: The Business Systems Analyst position is part of the Global Information Systems team, supporting HR and Quality Systems. This position is responsible for supporting and enhancing the Learning Management SAAS solution provided by Cornerstone on Demand.   

As our client works to build and enhance our existing system, we are seeking an individual who will help us research, configure, test, and document solutions to issues identified by our business stakeholders. This individual will partner with other Subject Matter Experts, both internally and via third parties. They will help us ensure that we provide a system that meets the compliance needs demanded in a validated environment alongside requests from our Human Resource Talent Management team.

Key Responsibilities:

Participate in day-to-day project and support work, including analysis, documentation, configuration, testing, integration, and reporting activities.  
Conduct systems analysis and configuration changes in accordance with industry Systems Lifecycle (SLC) and Change Management guidelines for a validated environment
Implement product enhancements; understand and document business processes and requirements
Manage customer support cases via case management tool 
Participate in reviewing, planning, testing and implementing regularly scheduled system upgrades
Develop collaborative relationships with IT peers, Talent Management, Quality Systems, external partners, and various operational teams to help design, develop, and deliver learning solutions that satisfy business requirements 
Translate technically complex analysis into easily comprehensible terms 
Ensure data integrity including quality, accuracy, security, and usability of employee data and related interfaces by adhering to established processes and controls 
Minimum Qualifications/EXPERIENCE

Bachelor’s degree in Computer Science, Mathematics, or other technical discipline
Minimum 3 years of relevant experience
Demonstrate the ability to quickly learn new tools based on conceptual understanding of technology
Exceptional analytical and problem-solving skills with attention to detail 
Flexibility to adapt to a continually changing and fast paced business environment 
Effective communications and presentation skills
Demonstrate an understanding of good project management practices as well as the fundamentals of the System Lifecyle (SLC) and Information Technology operational practices
Familiar with Microsoft Office products (e.g. Outlook, Excel, PowerPoint, OneNote, PowerBI) 
Experience administering Cornerstone on Demand preferred 
Experience with Learning Management Systems preferred 
Pharmaceutical industry experience including GxP requirements preferred 
Proficiency leveraging analytical languages and tools preferred (e.g. SQL, Python, R, PowerBI)