Senior End User Engineer

Position Overview:

The End User Engineer is responsible for assisting in the enforcement of IT policy, deployment, and support of end-user technology, including mobile devices, AWS workspaces, laptops, tablets, and desktop devices; in order to ensure functionality for the organization on a day to day basis.  The End User Engineer will take ownership and perform follow up on all assigned tasks and be a self-starter.

Core technologies include: SCCM, Windows 10, AWS Workspaces, Apple DEP, Active Directory, Azure VDI, Group Policy, Exchange Online, MS InTune, Microsoft 365 and common cloud-enabled software, desktop and laptop hardware, printers, iOS mobile devices, and desk phones.

Responsibilities:

• Participate in our ticketing system including logging, assigning, troubleshooting and escalating tickets for hardware, software and application issues.
• Advise and devise deployment solutions for the enforcement of IT standards on any equipment connecting to company resources
• Provide solutions in a timely manner via ticketing system, telephone, face to face meetings or email.
• Coordinate other IT resources to assist with projects as needed.
• Document procedures, standards, best practices, configurations, settings, installation sequences and back-out instructions; ensure documents are kept up to date.
• Work with team members to understand patterns in support tickets and enact solutions to prevent

Qualifications:

• Bachelor’s degree in a related field or equivalent work experience preferred.
• Strong technical background with the ability to solve IT related issues.
• Experience implementing and administering modern endpoint cloud-compute technologies
• Ability to communicate ideas, documentation, and resolutions with clarity and concision.
• Strong written and oral communication skills.
• Demonstrated ability to effectively multi-task and manage his/her time both independently as well as within a team environment. 
• Able to lift up to 50 pounds with or without a reasonable accommodation.