IT Prod Support

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Location: Boston, Massachusetts

Job Description

Job Overview
The Production Support Contractor is responsible for the providing stellar application support for daily optimization cycle and business operations, including Compliance, Research, and Performance/Client Reporting.  This individual will demonstrate a high-level of responsibility and consistency by contributing to the timely response and closure any incidents impacting these critical business process. 
In addition to supporting the daily production cycle, the Production Support Contractor will perform releases to install, configure, troubleshoot, and maintain our proprietary applications in Development, QA, UAT as well as Production environments. Participation in on-call support is required to rectify possible application outages.  
The Production Support team is ultimately responsible 24/7 for the Production environment, and specifically covers the hours of 4am through 7:30pm actively, and the remainder through a rotating on-call system.
Responsibilities
?    Monitor and respond to data and application processing alerts/failures promptly and professionally; identify and fix gaps and ensure issues are tracked through to resolution.
?    Seek opportunities and offer recommendations for process improvements.  Partner with development teams to drive stability, operational excellence, and a culture of efficiency.
?    Ensure team knowledge is current and forward-looking. Maintain awareness of new products as they are introduced and accurately document/update knowledge-base when applicable.
?    Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues.
?    Review, execute, and verify production changes in strict accordance with procedures defined in change documents.
?    Actively participate in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete.
?    Maintain high-level of customer satisfaction handling.
?    Identify issue trends and manage appropriately within leadership escalation path.
Qualifications 
?    Experience with work flow automation/scheduling utilities
?    Experience with data transfer and data load technologies
?    Experience with database logic and ability to query using SQL
?    Experience with automation tools, unit testing, and Python
?    Experience with writing and interpreting scripts
?    Understanding of Microsoft Operating Systems and Active Directory
?    Deep Understanding of File Transfer architecture and Orchestration
?    Excellent relationship building skills with ability to interface with various internal support partners to derive solutions and negotiate changes to production
?    Critical thinker with the confidence to successfully identify gaps in customer settings and configurations
?    Remarkable interpersonal, verbal and written communication skills with an exceptional attention to detail when managing customer inquiries
?    Ability to read and interpret technical logs and synthesize meaning from them.
?    Strong work ethic with a positive, team player mentality
Technical Plus
?    Experience with Unix/Linux systems is a plus, but not a requirement

 
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Dan Hinckley

President

Dan joined TPA in September 2024 as President. He is responsible for building the business processes and consistency TPA offers to its clients and consultants. Dan is focused on the overall success of TPA by applying his core principles of Attitude, Personal Accountability, Perseverance, and Habits. All departments report into Dan and are working toward the overall improvement and growth of the organization. “We have to focus on providing an amazing experience and value to all of our clients and consultants.”

Dan has over 25 years of experience in the staffing industry working across all areas of staffing including technology, biotech, life sciences, finance & accounting as well as general. He has held roles from Director of Finance to CFO as well as EVP and President.

Dan graduated from Assumption University with a BS in Accounting and received his master’s in accounting from Bentley University. Dan is an avid golfer and family man.

Mike Wrightington

Workday Practice Lead

Mike has been with TPA technologies since 2016, as a Practice Lead based out of Boston, MA. Mike is responsible for the development and growth of our Workday Practice specializing in HCM, FIN, Payroll, and Student related projects.

Prior to joining TPA, Mike was in similar roles with several other firms in Boston. Building and maintaining personal relationships with my network is my favorite part of my job.

Michael Blecher

Director of Operations

Michael’s journey with TPA began in March 2006. As the current Director of Operations, he plays a crucial role in supporting both the Sales and Delivery teams. His enthusiasm for his team’s growth and success is a testament to his dedication and leadership qualities. Before joining TPA, Michael laid the foundations of his career at a large technology staffing firm, where he honed his skills in dual roles as a Recruiter and Sales Executive. This experience was pivotal in developing his knack for nurturing relationships, a skill he regards as paramount to professional success.

Academically, Michael has a solid background with a Bachelor of Science from Northeastern University, followed by a Master of Science from American University.

Olga Kuzmenko

Senior IT Recruiter

Olga joined TPA in October 2022 as a Sr. IT Recruiter. Armed with a master’s degree from a prestigious Ukrainian university, Olga combines academic prowess with real-world acumen to seamlessly navigate the intricacies of the IT recruitment landscape.

Her journey into IT recruitment began in 2006, and from the outset, Olga demonstrated a natural flair for connecting the right talent with the right opportunities. Over the years, she evolved within the industry, progressing from a dedicated recruiter to a department manager. She thrives on creating win-win scenarios, ensuring that both clients and candidates find the perfect match.

Mary Haynes

Senior Recruiter

Mary has been with TPA as a senior recruiter since 2023 and has over 7 years of recruiting and account management experience. She specializes in software engineers ranging from Staff to Principal-level across all languages and has a proven track record with the ability to scale engineering and leadership teams for fast-paced, fast growing companies.

She loves working for TPA because our boutique approach really allows us to partner with our clients and provide the best resources for their teams.

Naveen Soomro

Senior IT Recruiter

Naveen Soomro has been with TPA Technologies since 2013 and is an experienced Senior IT Recruiter based out of the Dallas/Fort Worth area. She is passionate about coming up with strategies in improving recruiting processes and screening candidates.

Before joining TPA, she was an IT Recruiter at at large staffing firm in North Carolina.

She attended Baylor University and studied Management Information Systems.

Olivia Joseph

Onboarding Manager

Olivia joined TPA in 2019 and is the Onboarding Manager. She is responsible for all paperwork, background checks, and consultant relations while also working in internal recruiting. She also supports the internal delivery team.

Olivia is a graduate of Stonehill College and spent a year in recruiting. She has been able to grow with TPA in her career and take on many more responsibilities in her role. She loves cultivating strong relationships with clients and consultants while learning more about human resources and the staffing industry.

Barbara Campbell

Payroll Administrator

Barbara is the Payroll Administrator. She has been working with the financial team here at TPA since 2019.

I love my work, it’s easy when you have a great team to work with.

Joanne Whelan

Accounting Administrative Assistant

Joanne joined TPA technologies as an Accounting Administrative Assistant. She is responsible for the administrative details for sales, recruiting and IT consultants.

She received her BS in Business Management from Bridgewater State University.

Dan Zenick

Sales & Recruiting Manager

Dan has been with TPA since 2017, as a Sales and Recruiting Manager based out of Raleigh, NC. He specializes in Workday HCM, ERP, BI, and Application Development related Projects.

Prior to joining TPA, Dan was in a similar role at another staffing firm. He is a graduate of the University of North Carolina, and an avid Tar Heels fan.

Julian Walters

National Account Manager

Julian joined TPA Technologies in November 2023 and is a National Account Manager based out of the Greater Boston Area. He is responsible for developing net new business and managing existing client relationships. He works with organizations nationally, and across all industries, to provide technology talent solutions.

Prior to joining the company, Julian was a Client Solutions Manager at large staffing firm, working in the Technology division. He enjoys creating long lasting relationships that are built on a foundation of trust and mutual respect, which strongly aligns with TPA’s core values and overall vision.

Tim Baker

Recruiting Lead

Tim has been with TPA technologies since 2014 and is a Recruiting Lead with the company. Tim is involved in both recruiting and account management at TPA and loves that each day at work is different. He enjoys working closely with the candidates to find them their next job opportunity, while also working on the account management side and assisting clients with finding reputable talent. He loves working at TPA as it gives you the opportunity to wear many hats and work with your own style and approach.

Prior to joining TPA, Tim worked as a Recruiter & Account Manager at several local staffing agencies in the Boston market. 

Tim attended Bridgewater State University and graduated with a degree in Communications.

Kathleen Lorina

Accounting & Administration Manager

Kathleen Lorina started with TPA Technologies 2014 as Payroll Manager. In 2019, she was promoted to the Accounting and Administration Manager for TPA. She oversees all payroll and accounting processes for TPA. She enjoys working with TPA ‘s many diverse clients, employees and consultants.

Will Collins

Enterprise National Account Manager

Will joined TPA in February of 2014 and is a Enterprise National Account Manager based out of the Greater Boston Area. Will works nationally on building new high level relationships across some of our largest accounts to drive new business.

Prior to joining TPA, Will worked with large staffing firms as a relationship manager for national ERP projects. He enjoys developing relationships with his network to ensure the highest level of delivery and service.

Will is a graduate of Bridgewater State University. Will is also an avid outdoorsman and golfer.

Patrick Bruen

Recruiting Manager

Patrick has been with TPA technologies since 2010 and is a seasoned Recruiting Manager based out of Massachusetts. He is part of the leadership committee and leads team recruiting strategies and client IT solutions.

Prior to joining TPA, he was an IT Recruiter at a prominent staffing firm out of NYC.

He attended the University of New Hampshire (UNH) and studied Communications Patrick enjoys time on the ocean, sports fishing.

Randy Dominikow

Salesforce Practice Lead

Randy is the newest addition to TPA Technologies’ specialized talent delivery model. Randy has over 5 years of Salesforce recruiting experience and actively networks with hundreds of top Salesforce talent across the country. He has found his passion in developing personal relationships with his clients and consultants, creating a world class delivery experience throughout the hiring process.

Tony Varano

Chief Financial Officer

Co-Founder TPA technologies 1994 to Present.

After spending over 30 years in the IT services industry and holding positions from sourcer to senior VP,  Tony had a vision to start a firm that combined the qualities he admired of both the large and small agencies he worked for.  TPA technologies was born from best practices that make large firms successful with the family feel and employee centric attitude of smaller firms.  

One of Tony’s favorite sayings echoes that idea, “TPA is big enough to change and small enough to change”. 

Tony is a graduate of Boston College.  

Patrick Cox

Chief Executive Officer

Co-Founder TPA technologies 1994 to Present.
Patrick has 30 years industry experience from the ground up selling/recruiting IT Consulting Services. He believes “Hire people that fit the Culture of a Company I would want to work for….and Clients/Consultants want to do business with”.
TPA supports Year Up, Pan Mass Challenge, The Jimmy Fund, Salvation Army (and many others). As CEO he ensures the Company embraces a culture of giving back to the community.