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QA / Learning Management System

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The Quality Specialist will work cross-functionally to support the training needs of business partners.  This training support includes the administration of the electronic learning management system, maintenance of the training catalog and development of training materials.  The Quality Specialist works with a high degree of independence and is adept at troubleshooting problems to create and execute improved internal procedures, and to ensure compliance with applicable regulatory requirements. This position reports to the Director of Quality Standards, Training and Improvement.

Key Responsibilities:

Functions as a system business administrator for the electronic Learning Management System (eLMS)
Collaborates with internal customers to design and develop custom training courses requested to support company initiatives
Ensures GxP regulated employees adhere to GxP training program requirements
Provides guidance on general training issues of minimal complexity
Participates in project teams that require training guidance
Provides instructor-led training on various GxP topics
Develops GxP controlled document training courses as needed
Develops and provides training on use of electronic systems
Observable knowledge of the following:
Applicable regulations and industry trends
Adult learning principles
e-Learning concepts and software
Provides audit/inspection support as needed
The responsibilities of this position may include, but are not limited to, the following:

As a system business administrator of the LMS responsible for the following:
Execute training tasks
Create and process training forms
Scan and upload training documentation
Provide biennial review oversight
Update document trackers with training information
Provide customer support (troubleshooting, answering questions, addressing incident tickets)
Provide training administration support:
Maintain job aids and tools
Generate metrics
Serve as member of project teams
Support electronic system validation
LO, Group, Curricula and Learning Assignment maintenance
Manage training materials within electronic document management system
Review, update training catalogs for role-based training
Collaborate with business partners to ensure alignment with business needs
Minimum qualifications:

Demonstrated ability to work independently and manage multiple projects that require collaboration across functional areas
Ability to work and coordinate cross-functionally
Experience with an eLMS (Cornerstone OnDemand experience a plus)
Experience with and ability to use Microsoft Office and associated tools (Word, Excel, PowerPoint)
Bachelor’s degree and 3 – 5 years of relevant work experience, or relevant comparable background
Preferred Qualifications:

Experience with Cornerstone OnDemand
Experience in Instructional Design / ADDIE
Experience with e-learning software (Articulate Storyline, Adobe Captivate)
GxP knowledge with understanding of global regulations
Ability to design, develop and deliver effective training; understands and adapts to varying learning styles