The Maine Bureau of Alcoholic Beverages and Lottery Operations (BABLO) is looking for Business Analyst that will provide support the ‘future state’ definition for a core business system. The division of Liquor Licensing and Enforcement needs to define end-to-end licensing and enforcement requirements to address future transactional licensing needs, reporting, mobility for liquor licensing inspectors, and elimination of paper - digitizing paper-based files within a modern framework to serve as a historical record. Part of this modernization includes creating a public facing self-service portal where licensees and applicants can manage their licenses.
The Business Analyst will partner closely with the Project Manager, the Liquor Licensing and Enforcement, and the various IT support teams to define current-state processing that will inform the future-state requirements.
The three major areas of the Business Analyst’s Manager’s responsibilities will be:
• Business processes definition of current state
• Development of future-state business process models to address roadblocks, challenges, and opportunity identify via current-state analysis
• Develop clear and concise functional and technical requirements to be used for solution planning
• Experience conducting Facilitated Workshops for requirements analysis.
• Experience creating workflows using formal notation such as the Business Process Modeling Notation (BPMN).
• Knowledge of formal requirements gathering methodologies.
• Experience developing Business Requirements - project initiation document, what the needed achievements will be, and the quality measures.
• Experience developing Functional requirements - describe what the system, process, or product/service must do in order to fulfill the business requirements.
• Experience developing User (stakeholder) requirements - are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted.
• Experience developing Quality-of-service (non-functional) requirements - are requirements that do not perform a specific function for the business requirement but are needed to support the functionality. For example: performance, scalability, quality of service (QoS), security and usability.
• Experience developing Report Specifications - define the purpose of a report, its justification, attributes and columns, owners and runtime parameters.
• Experience developing Requirements Traceability Matrix - a cross matrix for recording the requirements through each stage of the requirements gathering process.
• Strong organization and writing skills. Experienced developing graphic representations of complex business processes.
• Experience managing test functions for modules of a large, complex transactional system
• Experience running test scripts
• Knowledge of governmental licensing and taxation processes
• Anticipate issues and proactively address them. Resolve conflicts with sensitivity and tact.
Required and desired skills of the resource
• Strong business user facilitation skills
• Strong root-cause analysis skills, leading to concise definition of solution
• Highly proficient in documenting requirements using textual presentation and modeling tools
• Highly organized and problem-solver
• Skilled in identifying, planning, and working via clear priority-setting
• Independently and effectively manages time using common-sense priority setting
• Creative problem solver in using various technologies
• Strong verbal, listening, and written skills
• Proficient in MS Excel, Word, PowerPoint, Visio
• Preferred - Knowledge of government structure